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  2. 2015
  3. December
  4. C
  5. Customer Service-Business Office/Financial Aid
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Exit Survey
 
 
You are invited to participate in our survey. It will take approximately 5 minutes to complete. Your participation is completely voluntary. It is very important for us to learn your opinions. Your survey responses will be strictly confidential. Thank you very much for your time and we appreciate you providing us with your feedback.
 
 
 
How often do you conduct surveys?
 
Student
 
Staff
 
Faculty
 
Parent
 
Other
 
 
 
How often do you conduct surveys?
 
Online
 
Fayette
 
Self-Paced
 
Center- Please Indicate Location
 
 
 
How did you contact our office (select all that apply)?
 
Phone
 
Email
 
In Person

 
 
 
Why did you contact our office?
 
Current Balance
 
Outstanding/Past Due Balance
 
Collections Letter
 
A Hold on Student Account
 
Loan Questions (Direct Lending, Alternative, PLUS, or Perkins)
 
Future UIU Student
 
Award Letter
 
Requested Documents
 
Entrance/Exit Counseling
 
NetPartner
 
Other

 
 
 
How long did it take to receive a response to your inquiry?
 
Same day
 
1-2 days
 
3-5 days
 
6 days or longer
 
 
 
Were you satisfied with your overall experience
No
Yes
 
 
 
Is there anything else you would like us to know about your experience? Please provide any other feedback you'd like to share below.